VoiceNote is a powerful tool which can plug in to any internal telecommunication infrastructure of an Enterprise to track the Voice records and Call details . Voice note provides easy and flexible search and play back functionalities for the Voice call records . Calls will be archived with provision for fast access of the call records.
Features like Call monitoring of live agents, powerful reporting functionalities and Dashboards make voice note a powerful Call tracking, Monitoring utility. Voice note is provisioned with easy, flexible and user friendly Web based interface for administration, reporting, search and play back , monitoring and tracking of voice calls, SMS, FAX , Agent Screen recordings.